Privacy Policy

The Privacy Policy describes how and when collects, uses, and shares information about our visitors who come on the websites. Solely in accordance with the data protection laws, we handle your personal data. Further on we will explain when, why and how we may use your personal information. When visiting website, you as a visitor consent to collect, transfer, manipulate, store and disclose information as described in this Privacy Policy


Personal Data

 The personal data we process is an email address, country, IP, age, website usage, location data, and the content you submitted( this includes your posts, opinions, comments, threads, personal preferences, and chats). 

 If you submitted a complaint, your account name, username, and email address will also be shared with the gaming operator, casino, or sportsbook you mentioned you had an issue to investigate.

  Other information about you can be collected when, for example, we handle your reported concerns on the Forum or in Complaints.

 The information will be collected directly from you starting from the moment you visit and the entire period you use our services.

  Your data is collected by us for a few reasons:

  1.  Analyze the databases and information in our system in order to improve the website operation in accordance with customer preferences. 
  2. Prevent, detect and mitigate security subjects and threads. Perform debugging and maintenance works.
  3. Detecting and preventing abuse on our website.
  4. Manage your account with us.
  5. Make the information clear for users to see whether they can claim a certain bonus or offer or not.
  6. Respond to your inquiries and communicate with you, via the Contact Us form or via email.
  7. Send you mailers about promotions, bonuses, products news, and services.

   The personal data will only be processed in accordance to point 2 and 3. 

In almost any case, the personal data is processed if: 

You gave us your consent to use the data (i.e. contact you through our mailing list). Since our use of personal data is necessary to reach out to the users with the legitimate interest that has a business (to carry out analysis across our database of users, to improve the services we provide, to inform about the products and services).

We process your data for marketing purposes. As a website, we provide you with content, based on your answer to our marketing content sent to you by email.  

The legal grounds for all types of processing we make are in accordance with the consent you gave when you visited and joined our website.

We will send promotional content in accordance with the marketing preferences you have. You can unsubscribe from our emails anytime if you do not want to receive our promotional emails.

We may share your data if we receive any legal requests from law enforcement bodies. Any request that comes from enforcement bodies or regulators will be first thoroughly checked on our end before we decide to disclose personal data.

We will share your data with our partners, to send you emails regarding the new services and promotions that we and our partners offer to you.

In accordance with points 2 and 3 of this Privacy Policy, we will keep your data as long as necessary for the specified purposes. We will ensure your personal data is securely deleted when it is no longer required.


3. Cookies Policy

  Cookies are little text files that are stored on the browser, hard drive of your computer, or mobile device when you visit a webpage. The aim of using Cookies is to make your browsing experience as smooth as possible.

  The moment you visit our website you start to use our services. At that moment you agree to the use and storage of cookies on your device or computer. 

Without cookies, you may not visit some parts of our websites, as they do not work properly without cookies or your navigation on the website will be slower. 

  You have the option to refuse to use cookies or delete stored cookies in the system settings of your browser or your device.

  For more detailed information on how to deactivate or delete cookies visit this webpage.

At the same time, please note that if you do not accept cookies, the functionality of the website and or services may be hindered or stopped.  

Third-party cookies are those types of cookies that are stored and used by other organizations or websites, i.e. Web analytics tools:

Google Analytics has Cookies placed by Google. It enables our website to learn more about our visitors’ use of our site. This includes, but is not limited to: the time of visit, viewed pages, websites the user visited before visiting, and information if the user is a first-time visitor on our website or if he visited us before.

Hotjar these are cookies placed by Hotjar. The non-personal information is collected in order to provide you with the best website experience, detect technical problems and analyze possibilities of solving them. 


4. Amendments

The Privacy Policy may be updated along with publishing a new version on our website.

Make sure to check this page, to ensure you are happy with any changes to this policy. 


5. Questions and Complaints

If you wish to delete your personal information, or have any questions or concerns about this Privacy Policy, please feel free to contact us by leaving us a direct message or by email. More details can be found on our Contact Us page.